Compare 7 local providers serving Louisville Water Company Cross-Connection Control Program (Louisville Water Cross-Connection Control Office — testers submit passing reports by email ([email protected]), fax, or mail on Louisville Water's Backflow Prevention Device Test and Maintenance Report. There is no public online customer portal like TrackMyBackflow; your tester files the report for you.) and Louisville and Jefferson County Metropolitan Sewer District (MSD) FOG Program commercial grease interceptor pump-out manifests (follow the schedule on your utility notice or permit).
Tell us when your last backflow test or grease trap pump-out was and how often it’s required. We’ll email you a confirmation now, then a reminder about 30 days and again about 7 days before the next one is due (for pump-outs every 45 days or less, just the 7-day reminder) — so you don’t get hit with a late notice, fine, or water shutoff.
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| Utility Program | Louisville Water Cross-Connection Control Program (annual testing of containment backflow devices) ↗ |
|---|---|
| Filing Portal & Fee | Louisville Water Cross-Connection Control Office — testers submit passing reports by email ([email protected]), fax, or mail on Louisville Water's Backflow Prevention Device Test and Maintenance Report. There is no public online customer portal like TrackMyBackflow; your tester files the report for you. Louisville Water does not publish a per-report filing fee for backflow test submissions. Industrial and commercial customers (including multi-family) pay a monthly Cross Connection Control Charge of $9.80 (2026 tariff) on the water bill to support the program. Ask your tester whether report submission to Louisville Water is included in the quote. |
| Tester Registry | View the Utility's Tester List ↗ |
| Annual Deadline Rule | Louisville Water requires a test on initial installation and at least once a year afterward by a Company-recognized certified technician, with results submitted to the Cross Connection Control Office. Customers get a 30-day Testing Letter (then a 14-day follow-up) when a test is due. Testers must file passing reports within 10 days on Louisville Water's approved form (email, fax, or mail). Active irrigation services (residential and commercial) need annual testing; if the irrigation meter is turned off with Customer Care at (502) 569-3600, service charges and the annual test stop until you turn the meter back on (activation fee applies). Winterized irrigation can get a spring extension if you contact Louisville Water. |
| Non-Compliance Penalty | Under Rule 2.01.10 (Failure to Comply), Louisville Water may turn the water off with notice for cross-connection violations. Service is restored only after the Cross Connection Control Office inspects and approves the private service lines. No fixed dollar fine amount is published in the 2026 Service Rules. 14-day install and testing letters warn that failure to comply will result in further action. |
| Utility Contact | (502) 442-0236 (Cross-Connection Control); [email protected] for program help; submit reports to [email protected]; Customer Care (502) 569-3600 for irrigation meter on/off • Corporate Office: 550 South Third Street, Louisville, KY 40202 (Mon–Fri 8 a.m.–4:30 p.m.); Satellite Office: 634 Conestoga Parkway, Shepherdsville, KY 40165 |
| Utility Program | MSD Fats, Oils & Grease (FOG) Management Policy and Guidelines (adopted May 27, 2008; guidelines updated as of May 1, 2019) ↗ |
|---|---|
| Mandatory Pumping Schedule | Food service establishments must use MSD-approved grease traps and/or grease interceptors and may only hire an MSD Certified Grease Waste Hauler to pump them. Outdoor grease interceptors must be fully pumped when surface FOG plus settled solids reach 25% of liquid depth (the 25% Rule), and cleaning may not exceed 90 days unless MSD approves a longer interval. Under-sink/floor grease traps must be cleaned at least monthly by a certified hauler (weekly if FOG and solids exceed 25% of capacity), unless MSD authorizes a different frequency. Grease control equipment must also be certified annually by an MSD-certified hauler or plumber (Forms A/B). |
| Manifest & Hauler Rule | Keep a maintenance log for each grease control device (date, who cleaned it, FSE name/address, and volume removed). Keep hauler manifests/trip tickets for 3 years; manifests alone do not replace the log. An owner, manager, or designated employee must be present and observe every cleaning. Annual Grease Interceptor Certification (Form A) or Grease Trap Certification (Form B) must be signed by the certified hauler/plumber and the FSE owner/representative and submitted to MSD Industrial Waste Department, 700 West Liberty Street, Louisville, KY 40203-1911. Contact [email protected] for forms. |
| Violation Fines | MSD may take enforcement under its Enforcement Response Plan and Wastewater/Stormwater Discharge Regulations for failures such as not pumping, not maintaining equipment, not installing required grease control equipment, contributing to a blockage or sanitary sewer overflow, or misusing additives. Actions can include notices, orders, service suspension, administrative fines, cost recovery, and civil action. MSD does not publish a single fixed FOG fine dollar amount on the FOG program page; call MSD Industrial Waste about your situation. |
| Environmental Desk | (502) 540-6000 (MSD 24/7 main); FOG contacts Kandyce Groves (502) 540-6942 / [email protected] and Chris Clark (502) 540-6974 / [email protected] |
| Governing Code | Louisville Water Company 2026 Service Rules and Regulations, Section 2.0 Cross Connection and Backflow Prevention (esp. 2.01.1–2.01.10); Kentucky Division of Water / Kentucky Division of Plumbing regulations; EPA Cross-Connection Control Manual; Louisville Metro Public Health & Wellness food-permit equipment rules |
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How we verify: a provider gets the green “Verified” tag only when we found the business on the water utility's or government agency's own approved tester or hauler list (the list and the date we checked it are shown on the card). 2 of 7 providers here have that check. Other listings come from the provider's own website and are not verified by us. Paid Featured placement never adds the Verified tag. Lists change, so confirm the tester's current certification with your utility before you book.
Residential and commercial backflow testing, repair, and installation for Louisville Water customers and Southern Indiana. Focused backflow shop that tests RPZ, DC, and PVB assemblies.
Locally owned irrigation company since 1988 offering residential and commercial sprinkler work plus backflow testing, spring startups, and winterization in the Louisville area.
Irrigation backflow testing for homes, businesses, and HOAs in Louisville, St. Matthews, Indian Hills, and nearby Jefferson County areas, usually scheduled with spring startup.
Commercial backflow and pressure testing for Louisville Water letters in Jefferson County. Two-hour arrival windows and usually answers the phone live. Does not test residential irrigation devices.
Residential and commercial irrigation installation and service with certified backflow testing across Louisville, La Grange, Prospect, Middletown, Jeffersontown, and nearby areas.
MSD-certified hauler for interior and exterior grease traps in Louisville and surrounding counties. Offers scheduled restaurant service and annual certification help.
Family-owned MSD-certified grease trap pumping and used cooking oil collection. Operates private wastewater facilities and serves Louisville-area food service customers.
Failed an annual inspection or preparing for winter freeze warnings? Order code-approved ASSE backflow rebuild kits, insulated enclosures, and PDI-certified commercial grease traps before your re-test.
Prevents $400–$900 winter freeze bursts on exterior PVB & RPZ irrigation and commercial assemblies with heavy-duty weatherproof insulation and locking grommets.
Complete first/second check & differential relief valve rubber repair kits (O-rings, discs, springs, and diaphragm) to pass a failed annual test without replacing the entire brass body.
Code-required high-hazard commercial, restaurant, medical, and irrigation replacement assembly with quarter-turn ball valves and top-access check seats.
Code-compliant indoor hydromechanical grease interceptor (HGI) for cafes, delis, coffee shops, and small commercial kitchens with flow-control fitting and removable baffles.
Check what your job should actually cost in Louisville & Jefferson County before accepting an inflated quote—and compare against municipal non-compliance penalties.
Lock in high-intent homeowner backflow tests, commercial RPZ certifications, and recurring restaurant grease interceptor contracts in Louisville & Jefferson County, KY with zero middleman lead-broker markup.
Direct answers sourced from Louisville Water Company Cross-Connection Control Program and Louisville and Jefferson County Metropolitan Sewer District (MSD) FOG Program regulations.
At least once a year after the first installation test, by a Louisville Water–recognized certified technician, with results sent to the Cross Connection Control Office. Louisville Water sends a 30-day Testing Letter (then a 14-day follow-up) when your device is due. Active irrigation meters need annual testing; you can suspend the requirement by having Customer Care turn the irrigation meter off at (502) 569-3600.
Your tester submits Louisville Water's Backflow Prevention Device Test and Maintenance Report within 10 days by email to [email protected], or by fax or mail. Louisville Water does not run a public online customer portal for these reports, so confirm your tester will file for you. Program questions go to (502) 442-0236 or [email protected].
Under Service Rule 2.01.10, Louisville Water may turn your water off with notice for cross-connection noncompliance. Water is restored only after the Cross Connection Control Office inspects and approves the private service. No fixed fine dollar amount is published in the 2026 Service Rules.
Under MSD's FOG Guidelines, under-sink or floor grease traps must be cleaned at least monthly by an MSD Certified Grease Waste Hauler (more often if FOG and solids exceed 25% of capacity). Outdoor grease interceptors must be fully pumped when FOG and solids reach 25% of liquid depth, and at least every 90 days unless MSD approves otherwise. Use only haulers on MSD's certified list.
Yes. Food service establishments must have grease interceptors and traps certified annually by an MSD-certified hauler or plumber using Form A (interceptor) or Form B (trap), signed by both the hauler and the FSE owner/representative, and submitted to MSD Industrial Waste at 700 West Liberty Street, Louisville, KY 40203-1911. Ask [email protected] for forms.
No. Louisville Water tells customers to contact a plumbing, irrigation, or fire sprinkler contractor of their choice. Ask for Kentucky backflow tester certification credentials and confirm the tester will submit the report to Louisville Water within 10 days. MSD does publish a Certified Grease Waste Hauler List that restaurants must use for pumping.
Tell us when your last backflow test or grease trap pump-out was and how often it’s required. We’ll email you a confirmation now, then a reminder about 30 days and again about 7 days before the next one is due (for pump-outs every 45 days or less, just the 7-day reminder) — so you don’t get hit with a late notice, fine, or water shutoff.
For providers: get exclusive quote-form leads in your city ($149/mo bundle).
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