Compare 5 local providers serving Citizens Energy Group (Citizens Water), Backflow Prevention and Cross Connection Control Program (Aqua Backflow's TrackMyBackflow.com (website and mobile app). Citizens accepts test results only electronically, and only from IDEM-certified testers who have registered with Aqua Backflow, so your tester files the results for you.) and Citizens Energy Group (Citizens Wastewater / CWA Authority) FOG Program commercial grease interceptor pump-out manifests (follow the schedule on your utility notice or permit).
Tell us when your last backflow test or grease trap pump-out was and how often it’s required. We’ll email you a confirmation now, then a reminder about 30 days and again about 7 days before the next one is due (for pump-outs every 45 days or less, just the 7-day reminder) — so you don’t get hit with a late notice, fine, or water shutoff.
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| Utility Program | Citizens Water Backflow Prevention and Cross Connection Control Program (Indiana rule 327 IAC 8-10), run with Aqua Backflow ↗ |
|---|---|
| Filing Portal & Fee | Aqua Backflow's TrackMyBackflow.com (website and mobile app). Citizens accepts test results only electronically, and only from IDEM-certified testers who have registered with Aqua Backflow, so your tester files the results for you. Aqua Backflow says a filing fee is often charged for each test submitted through TrackMyBackflow.com and a test doesn't count as submitted until it is paid; it charges $4 per report if it enters a paper report for a tester. Local testers we checked add about $15 for filing with Citizens, so ask whether filing is included in your quote. |
| Tester Registry | View the Utility's Tester List ↗ |
| Annual Deadline Rule | If your property has a backflow prevention device (common on lawn irrigation, fire lines, boilers, cooling towers, commercial dishwashers, soda machines and other cross connections), Citizens requires it to be tested at least once a year at the owner's expense by an IDEM-certified tester who is registered with Aqua Backflow. You get a Test Due letter, and the results must be submitted within 30 days through TrackMyBackflow.com. If you stop using an irrigation system, it has to be properly disconnected and reported to Aqua Backflow so it can be inspected; otherwise the annual test is still required. This page covers Citizens Water customers; some Marion County areas, such as the City of Lawrence, run their own water utility. |
| Non-Compliance Penalty | Citizens says noncompliance may lead to further action, including penalties, fines or termination of water supply. It does not publish a fixed fine amount. Indiana's cross connection rule (327 IAC 8-10-10) also lets a water utility remove the meter or sever the connection for violations. Call Aqua Backflow at (847) 742-2296 if you've received a Test Due letter and need more time. |
| Utility Contact | (847) 742-2296 (Aqua Backflow, which runs the program for Citizens) / [email protected]; Citizens Energy Group customer service (317) 924-3311 • Aqua Backflow (program office for Citizens), 977 Elizabeth Street, Elgin, IL 60120 |
| Utility Program | Citizens Fats, Oils and Grease (FOG) Program (CWA Authority Resolution 2-2011, sewer use rules), with Marion County Public Health Department best management practices ↗ |
|---|---|
| Mandatory Pumping Schedule | Restaurants and other food service businesses must install a properly sized grease interceptor on every line where grease may enter the sewer. Under the Marion County Public Health Department best practices Citizens shares, clean outside grease traps when grease reaches 25% of the trap's depth, check inside traps monthly and clean them at least every 3 months, and send used fryer oil to a recycler instead of the drain. |
| Manifest & Hauler Rule | Keep a maintenance log of every grease trap cleaning (date, who cleaned it and what was removed) and have a manager verify the work, per the Marion County Public Health Department best practices in Citizens' restaurant FOG guide. Keep the hauler's receipts with the log for inspections. |
| Violation Fines | Citizens says FOG enforcement may include fines, penalties and cost recovery for clearing blockages and cleaning the sewer. It doesn't publish a fixed fine amount, so call Citizens at (317) 924-3311 about your situation. |
| Environmental Desk | (317) 924-3311 (Citizens Energy Group) |
| Governing Code | Indiana rule 327 IAC 8-10 (cross connection control, enforced by the Indiana Department of Environmental Management, IDEM); noncompliance under 327 IAC 8-10-10 |
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How we verify: a provider gets the green “Verified” tag only when we found the business on the water utility's or government agency's own approved tester or hauler list (the list and the date we checked it are shown on the card). 3 of 5 providers here have that check. Other listings come from the provider's own website and are not verified by us. Paid Featured placement never adds the Verified tag. Lists change, so confirm the tester's current certification with your utility before you book.
Backflow testing and repair for homes and businesses across Indiana. Says it submits the report to Citizens Water for you and can explain letters from Aqua Backflow. Firefighter owned and operated.
Backflow testing, repair, replacement and compliance help, plus irrigation system maintenance, from an Indianapolis tester on IDEM's list.
Irrigation company that tests sprinkler backflow devices and submits the results to Citizens, Carmel or Indiana American Water. Also does spring start-ups and winter blowouts.
Cleans and pumps indoor and outdoor grease traps for restaurants and cafeterias in Indianapolis and Lawrence, removing all grease, solids and wastewater and inspecting the trap. Also does drain cleaning and water jetting.
Pumps and cleans grease traps for restaurants and commercial buildings on a regular schedule, measures the grease-to-water ratio, notes the date and amount removed for your records, and hauls waste to a state-approved facility. Can install larger interceptors.
Failed an annual inspection or preparing for winter freeze warnings? Order code-approved ASSE backflow rebuild kits, insulated enclosures, and PDI-certified commercial grease traps before your re-test.
Prevents $400–$900 winter freeze bursts on exterior PVB & RPZ irrigation and commercial assemblies with heavy-duty weatherproof insulation and locking grommets.
Complete first/second check & differential relief valve rubber repair kits (O-rings, discs, springs, and diaphragm) to pass a failed annual test without replacing the entire brass body.
Code-required high-hazard commercial, restaurant, medical, and irrigation replacement assembly with quarter-turn ball valves and top-access check seats.
Code-compliant indoor hydromechanical grease interceptor (HGI) for cafes, delis, coffee shops, and small commercial kitchens with flow-control fitting and removable baffles.
Check what your job should actually cost in Indianapolis & Marion County before accepting an inflated quote—and compare against municipal non-compliance penalties.
Lock in high-intent homeowner backflow tests, commercial RPZ certifications, and recurring restaurant grease interceptor contracts in Indianapolis & Marion County, IN with zero middleman lead-broker markup.
Direct answers sourced from Citizens Energy Group (Citizens Water), Backflow Prevention and Cross Connection Control Program and Citizens Energy Group (Citizens Wastewater / CWA Authority) FOG Program regulations.
At least once a year, at the owner's expense, by an IDEM-certified tester who is registered with Aqua Backflow, which runs the program for Citizens Energy Group. You'll get a Test Due letter, and results must be submitted within 30 days. Questions go to Aqua Backflow at (847) 742-2296 or [email protected].
Your tester submits it online through TrackMyBackflow.com; Citizens accepts results only electronically. Aqua Backflow often charges a filing fee per test (or $4 per report if it enters a paper report), and some testers add about $15 for filing, so ask what your quote includes.
Citizens says noncompliance may lead to penalties, fines or termination of your water supply. It doesn't publish a fixed amount. If you no longer use your sprinkler system, have it properly disconnected and tell Aqua Backflow; otherwise the annual test is still required.
Under the Marion County Public Health Department best practices that Citizens shares, clean outside traps when grease reaches 25% of the trap's depth, and check inside traps monthly and clean them at least every 3 months. Keep a maintenance log. Citizens can fine you and charge for sewer cleanup if grease causes a blockage.
Tell us when your last backflow test or grease trap pump-out was and how often it’s required. We’ll email you a confirmation now, then a reminder about 30 days and again about 7 days before the next one is due (for pump-outs every 45 days or less, just the 7-day reminder) — so you don’t get hit with a late notice, fine, or water shutoff.
For providers: get exclusive quote-form leads in your city ($149/mo bundle).
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